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Technical Operations Specialist

Job Number: R0002326 Posted On: 09/13/2023 Location: San José, Provincia de San José Additional Locations: San Jose, San Jose, Costa Rica
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Why Catalina? Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our greatest asset is our people.   Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful.   When you join the Catalina team, you will be part of an inclusive environment that embraces flexibility, community involvement, work-life balance as well as opportunities to grow professionally.

Our Team

Catalina seeks a Technical Operations Specialist to join our dynamic cross functional team. The Technical Operations Specialist will report to the Director of Audience Operations.

The Technical Operations Specialist will work with the Lead Technical Operations Specialist to; create and deploy purchase-based audiences and assist with general troubleshooting for Catalina’s Audiences offering. Will work with Catalina’s largest CPG and Retail customers to fulfil their targeting strategies.

Will act as a technical point of contact to help troubleshoot issues, provide setup recommendations and work with internal teams to document and streamline new processes.

This role will partner closely with cross-functional teams, including Product and Analytics, to build out processes that will streamline segment development and troubleshooting.


  • Create and push data audiences to client's platform of choice for ingestion. 

  • Troubleshoot issues with audience ingestion in multiple Demand Side Platforms/Data Management platforms/Social Media platforms. 

  • Collaborate with Product and Engineering teams to enhance the audience solutions. 

  • Provide post campaign launch QA and Data Validation checks.  

  • Monitor data to proactively understand and alert cross functional teams and clients around changes. 

  • Pull and format data to enable insights and building reports. 

  • Perform updates to documentation for new Product releases or updates to internal systems. 

  • Provide pre-campaign launch QA validations.

  • Work with Quality Assurance team to hone process for quality checks for Audience builds.


  • 2+ years of experience in Digital Ad Operations, Programmatic Operations or SaaS Support roles 

  • Have a deep technical understanding of the ad serving environment including RTB/exchanges/programmatic buying. 

  • Knowledge of ad serving code including, but not limited to, major commercial ad servers.

  • Ability to partner with 3rd Party Vendors including DSPs, DMPs, Social Media vendors, Data Onboarding platforms, etc.  

  • Knowledge of account services and data analytics.

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. 

  • Strong written and verbal skills in English (Minimum B2 level).

  • Bachelor's degree with a technology-related major or appropriate combination of education and experience. 

About Catalina

Catalina is a recognized leader in highly targeted, personalized digital media that drives, tracks and measures sales lift for leading CPG retailers and brands. Powered by the most extensive shopper database in the world, Catalina's mobile, online and in-store networks personalize the consumer's path to purchase, delivering $7.9 billion in relevant consumer value each year. Catalina has no higher priority than ensuring the privacy and security of the data entrusted to us and maintaining the consumer trust paramount to the continued success of our business partners and Catalina. Based in St. Petersburg, FL, Catalina has operations in the United States, Europe and Japan. To learn more, please visit or follow us on Twitter @Catalina.

Diversity, Inclusion + Belongingness

Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company.   We are dedicated to hiring and cultivating diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.  Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subjected to possible modification to reasonably accommodate individuals with disabilities.

This position may be performed as a remote, work from home position. 

Catalina values your privacy and is committed to protecting your personal information. Please review our privacy policy, which provides details on how we process the data you provided for job applications.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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