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Digital Technical Operations Specialist

Job Number: R0001839 Posted On: 10/08/2021 Location: San José, Provincia de San José
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Our Team

Catalina seeks a Digital Technical Operations Specialist to join our dynamic cross functional team. The Digital Technical Operations Specialist will report into the Senior Director of Advertising Operations.

The Digital Technical Operations Specialist will work with the Technical Account Manager to; create and deploy purchase-based audiences, build measurement tracking pixels and assist with general troubleshooting for Catalina’s Audiences and Measurement offering. Will work with Catalina’s largest CPG customers to fulfil their targeting and measurement strategies.

Will act as a technical point of contact for the Technical Account Manager and clients to help troubleshoot issues, provide setup recommendations and work with internal teams to document and streamline new processes.

This role will partner closely with cross-functional teams, including Product and Analytics, to build out process that will streamline segment development, measurement best practices, in-flight optimization consultation and end of campaign measurement results insights 

Responsibilities

  • Create and push data audiences to client's platform of choice for ingestion

  • Troubleshoot issues with audience ingestion in multiple Demand Side Platforms/Data Management Platforms/Social Media platforms

  • Build measurement pixels for clients to append on their campaigns in order to measure core KPIs and power Catalina’s Measurement Suite of products

  • Perform quality checks on client setup to ensure proper deployment of pixels

  • Troubleshoot pixel issues with client pixel placement or any data inconsistencies

  • Partner with Technical Account Management and Analytics teams to ensure that pixel strategy aligns with measurement best practices

  • Partner with the Engineering and Product teams to enhance the audience and pixel solutions

  • Provide post campaign launch QA and Data Validation checks

  • Monitor data to proactively understand and alert clients around changes

  • Pull and format data to enable insights and building reports

Qualifications

  • 2+ years of experience in Digital Ad Operations, Programmatic Operations or SaaS Support roles

  • Have a deep technical understanding of the ad serving environment including RTB/exchanges/programmatic buying

  • Extensive knowledge of ad serving code including, but not limited to, major commercial ad servers and pixel container code

  • Ability to partner with 3rd Party Vendors including DSPs, DMPs, Social Media vendors, Data Onboarding platforms, etc.

  • Knowledge of account services and data analytics

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Strong written and verbal skills in English (Minimum B2 level).

  • Bachelor's degree with a technology-related major or appropriate combination of education and experience

About Catalina

Catalina is a recognized leader in highly targeted, personalized digital media that drives, tracks and measures sales lift for leading CPG retailers and brands. Powered by the most extensive shopper database in the world, Catalina's mobile, online and in-store networks personalize the consumer's path to purchase, delivering $7.9 billion in relevant consumer value each year. Catalina has no higher priority than ensuring the privacy and security of the data entrusted to us and maintaining the consumer trust paramount to the continued success of our business partners and Catalina. Based in St. Petersburg, FL, Catalina has operations in the United States, Europe and Japan. To learn more, please visit www.catalina.com or follow us on Twitter @Catalina.

Diversity, Inclusion + Belongingness

Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company.   We are dedicated to hiring and cultivating diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.  Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subjected to possible modification to reasonably accommodate individuals with disabilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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