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Senior CRM Consultant Europe - Retail

Job Number: R0001217 Posted On: 03/05/2019 Location: Boulogne-Billancourt, Île-de-France Region
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Why Catalina

Catalina’s personalized digital media network connects shoppers to the brands we know they want. We leverage the world’s largest shopper purchase history database to drive lift and loyalty for the leading CPG brands and retailers around the globe.  Catalina targets consumers with the right behavior-based message, when it’s most impactful, via the channel that’s most likely to reach them — on the web, on mobile devices, or in the store.

Catalina operates in an exciting and fast paced In-Store/Digital Marketing arena that is an ideal environment for someone who wants to learn new skills and build their career. 

Senior CRM Consultant Europe - Retail

This role has responsibility to manage client’s CRM project. In coordination with sales and other support teams you will be leading the scoping of the solution proposed to answer client’s needs: From understanding & formalizing the needs, design the solution and manage the implementation.  Your role will be key in the customer satisfaction and the development of efficient marketing solution.

Expected output:

  • Accompany sales team to understand the client’s pains and expectation around our shopper activation expertise
  • Work with the client team and our internal teams, partners… to design the right solution
  • Present and explain the value and benefits of the solution
  • Manage the building and implementation with tech, analytics, Customer satisfaction’s team…
  • Support the launching, monitor results and manage enhancement.

Knowledge, Skills and Abilities

  • Must work effectively with senior management and have a collaborative and partnership spirit with each unit
  • Must have strong interpersonal skill, maturity and good judgment and be capable of communicating with a diverse range of individuals, including strong presentation and consulting skills.
  • Broad functional experience and technical skills in areas of CRM, digital, marketing, business and market development.
  • Demonstrates strong customer focus with the ability to produce results in a fast paced and fluid business environment with competing priorities.
  • Supports Catalina's mission, vision and values by exhibiting the following behaviors: excellence and competence, strategic thinking, collaboration, innovation, respect, accountability and ownership.
  • Has the ability to organize and manage multiple priorities. Can conduct problem analysis and problem resolution at both a strategic and functional level.
  • Possesses both a strategic mindset and the ability to be detail oriented with experience cultivating ideas into marketable products: must have the ability to effectively develop and execute against strategic plans.
  • Must have the ability to manage RFP and RFI and coordinates the internal resources
  • Must be skilled in interfacing with the clients and understanding their needs.

Education & experience

  • Master degree in Business Administration or Tech 
  • Consulting/product management experience
  • Retail experience
  • CRM, digital, marketing expertise
  • From 8 years experience

Catalina’s Value…

  • Diversity: your ideas, unique perspectives, innovation and ideas are integral to our future success.
  • A strong sense of community: Our people collaborate, often in technical forums and communities, to share ideas and insights—finding the best solutions to continually address new challenges.
  • Equal opportunities: we value our people for their competencies and encourage fair employment practices worldwide offering equal opportunities to everyone.

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